Returns & Exchanges
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original condition suitable to be sold again.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
- Please ensure you enclose a completed returns form with your order (if you do not have one, you can click here to download a returns form).
- Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
- Enclose the completed Returns form with your goods, and return to the following address:
Lost Soles
7 The Colonnades,
Albert Dock,
Liverpool
L3 4AA
You can also return/exchange items by hand to our store.
Returns Terms and Guidelines
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original condition suitable for resale.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service – we recommend Royal Mail Recorded Delivery.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. We are NOT responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
- Refunds & Exchanges may take up to 28 days to process.