RETURNS & EXCHANGES POLICY

 

Returns are only available where you receive a faulty item.

Exchanges are available for wrongly sized items. You cannot exchange items for different styles or colours. You can only exchange for a different size.

Items for exchange must be sent back in original packaging in a new and unworn condition. You will be responsible for postage costs and any postage will not be refunded.

If you wish to return or exchange an item, please download our returns form here.

Please print and complete the form and enclose it with the item(s) in their original packaging. Returns are to be sent to:

Lost Soles
PO BOX 267
Liverpool
L23 4AA

To prevent any delay, please ensure that you complete the form in full.

We aim to process returns and refunds within 14 days.

YOU HAVE 14 DAYS FROM THE DATE OF ORDER FOR RETURNS & EXCHANGES.

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